Online Support provides quick, reliable answers to common questions about our products. This free support includes how-to information on product registration and licensing, product updates and upgrades, installing, configuring, and using Trilent products. Users may perform keyword searches, download white papers, access product manuals, and review customer FAQ to quickly find solutions to common problems. To access a dedicated support page for a specific product, please click on the Products link and then navigate to the product.
Customer Support
Registered users of our products receive additional support services including email and telephone support. Before contacting the customer support, please check our Online Support pages for your product. Chances are your question has been asked and answered before.
Email Support
For unresolved technical issues, customers can submit questions to the support staff via email. Typical response time is 1-2 business days. For speedy resolution of the problem, please provide detailed information, including the version of Windows and the hardware used.Note: Users of evaluation copies of our products receive email support on a time-permitting basis.
Telephone Support
In specific cases, the customer support staff may, at their discretion, contact the customer via telephone for faster, interactive resolution of the problem. In such cases, the customer will be given specific instructions via email.Priority Support
Customers requiring additional support may purchase the
Priority Support, which entitles them to telephone the technical support staff during
business hours. Our business hours are Monday to Friday, 9 am to 5 pm Mountain Time
(8 am to 4 pm Pacific Time). Support calls are usually returned within 10 minutes.
Solutions to questions are usually provided within one business day.
The Priority Support can be purchased in blocks of time at $70 per hour (5 hours minimum).
